Click here to view the Agent User Guide

You can download information for Landlords here and Estate Agents here. We also suggest you ask them to visit the website for further information. If your Landlord or Estate Agent has a question about our product you can ask them to email info@rentguarantor.com and one of our team will reply to any questions they may have.

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You can contact us via email or phone us on 0207 193 4418 and we’ll assist you. Please note our office hours are Mon - Fri 9am - 5pm

Yes. There will be a small administration charge of £20 for processing your application. This is non-refundable. The amount quoted to you for your RentGuarantor service fee would need to be paid once your Estate Agent or Landlord have confirmed they are happy to accept you for the property and us as your guarantor. You will have the option to pay in full or pay in instalments via either PayPal or Payl8r (subject to their acceptance). Click here to read more.

No, we currently only offer the service for residential properties.

Not under normal circumstances, no. However, should a Tenant fail to pay according to the terms of a repayment arrangement made with RentGuarantor Limited, if a court approves, interest may be legally added to the amount outstanding at a current rate of 3% over the UK bank base rate.

When we've assessed your application based on the information submitted we may require more information or clarification. You'll be notified by email and asked to log in and provide this information. When you log into your account you'll see the relevant field showing "Your action is required" notifying you of the section which we need clarity on.

We require a valid, in-date photo ID, we accept the following documents: Passport Drivers Licence CitizenCard Foreign ID card Government of Local Authority issued ID which shows Name, Date of Birth & Photo We do require Photo ID for all applications, if you are unable to provide one of the above, we will be unable to accept your application. Please note: if you have recently changed your name, we will request to see corresponding documents confirming this change

You will need to provide proof of ID, and Proof of income. You can find a breakdown of what we can accept in our Tenant User Guide (further down this page).